What was once a simple signal for trust has become a place where potential customers feel like they have to keep a watchful ...

When it comes to personal brands, President Donald Trump has one that’s strong and well-defined. For the last four decades—as Trump has been a key figure in business, media and politics—his brash, ...

Ninety percent of consumers say that they read online user reviews before they make buying decisions, and why not? What could ...

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...

Ever wonder whether those glowing five-star reviews you see for products sold online are real? It’s hard to know for sure. In fact, research by Fakespot, a website that analyzes online product reviews ...

Steam is limiting which reviews it shows users to their own language, but for those who want to see more, there's a way to ...

A lot of things in our lives start with an online search. Just like checking reviews before booking a hotel or picking a restaurant, we also resort to online searches for medical advice. But beware: a ...

A wave of regulation and industry action has placed the flourishing fake review business on notice. But experts say the problem may be insurmountable. By Stuart A. Thompson Stuart Thompson covers the ...

Yelp has started publicly naming and shaming businesses that pay for reviews. The review site’s new index documents businesses offering everything from a crisp $100 bill for leaving the best review to ...

When Kay Dean turned her keen detective’s eye on the reviews for a Toronto dental clinic, she quickly discovered something alarming. The reviewers behind the clinic’s glowing testimonials had also ...

Amazon has a problem: People like free stuff. For years, third-party sellers have been gaming the megaretailer’s all-important reviews section by sending complementary goods to real people in exchange ...