A reminder for seniors to receive their flu shots went awry when Tufts Health Plan mixed up the times for the automated phone calls to be delivered, according to The Patriot Ledger. The Watertown, ...

Americans receive four billion robocalls every month, with the average individual getting 14 calls each week. Sean Voskuhl ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

ZDNET's key takeaways iOS 26 adds built-in call screening for unknown numbers.Let an automated voice ask for the caller's reason.Transcripts can help you decide whether to answer or ignore. I get a ...

Schools across the Leon County School District were locked down and locked up after a series of threats and an automated call from the Consolidated Dispatch Agency warning school administrators. The ...

RevSpring, a provider of healthcare engagement and payment solutions, announced that IVR Advantage now integrates prescription refill requests and status inquiries with secure payment processing for ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

Google’s AI Search Mode Adds Gemini 2.5 Pro, Automated Calling, More Your email has been sent Gemini 2.5 Pro and Deep Search are only open to Google AI Pro and AI Ultra subscribers, who also receive ...

PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...