Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres. On Monday, the communications firm announced the release of ...

The main challenge: Even if an enterprise wants to interconnect different IPT islands, there is no real incentive for two different vendors to interoperate. VoIP/IPT systems have proliferated to the ...

Just what is SIP trunking? Let’s take it one part at a time. SIP refers to Session Initiation Protocol, the standard developed in the 1990s by the Internet Engineering Task Force that is used to set ...

Dubai, UAE - Avaya, a global leader in business communications applications, systems and services, have announced the launch of its new contact center solutions. The solutions are aimed at providing ...

In the complicated SIP trunking migration process, here are some tips that will help you achieve the results you want for your organization. Learning never exhausts the mind. -- Leonardo da Vinci I go ...