The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

PLANO, Texas, Dec. 11, 2024 /PRNewswire/ -- Ribbon Communications Inc. (RBBN) (Nasdaq: RBBN), which helps many of the world's largest service providers, enterprises and critical infrastructure ...

Call center software startup Aircall SE hit unicorn status today after raising $120 million in a late-stage funding round, just 13 months after it raised just over half that amount. The Series D round ...

SALT LAKE CITY, March 17, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, announced that an insurance provider has selected inContact to replace legacy software with a cloud ...

Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more ...

SAN RAMON, Calif.-- (BUSINESS WIRE)-- Five9 (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the ...

Call center software company Five9 Inc. topped expectations for its second-quarter results today as it reaped the benefits of the coronavirus pandemic that has forced more people to work from home.