James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK ...

Telephony was among the first communication platforms to be used and has been around for nearly 150 years. For most of this time, it existed as traditional hard-wired, exchange based technology. Over ...

As flexible work environments become the norm and hybrid learning continues to grow in popularity, many colleges and universities have embraced cloud-based collaboration tools to enhance communication ...

Telephony technology continues to iterate, yet voice remains foundational for conversations and provides immeasurable value to businesses by making communications clear and efficient. This remains as ...

The shift to remote and hybrid learning in higher education has understandably generated a lot of conversation about the how and why of video adoption for remote learning. Telephony is following suit.

Traditional telephony involves capacity planning around the busiest "hour" of the busiest day of the busiest week of the year. Since many cloud services use utility pricing models, it can be ...

Today the world’s largest provider of VoiceXML hosting, Orlando based Voxeo Inc., announced its plans to fully open source the technology stack that drives their Tropo.com offering. Here at The Next ...

COLOMBES, France--(BUSINESS WIRE)--Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions tailored to customers' industries, is proud to announce that its ...

Wes Cooper, director of IT for Benbrook, Texas, would like to get rid of his city’s phone handsets. “We weren’t going to buy any phones. We were going to run it all through computers,” Cooper said ...

The global cloud telephony services market is projected to reach US $59.5 billion by 2034, growing at a compound annual growth rate (CAGR) of approximately 9.2% from 2024 onwards. That projection ...

After costs began escalating, the British Medical Association's (BMA) General Practitioners Committee has called for a pause on National Health Service (NHS) England's planned move to cloud-based ...