Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

WORCESTER, Mass., April 19, 2018 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG) today announced it has expanded its commercial lines customer service center to service additional ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

ServiceTitan's report highlights revenue stability among contractors despite challenges like labor shortages and rising costs, emphasizing technology's role in growth. ServiceTitan has released its ...

TROY, Mich.--(BUSINESS WIRE)--From small business to large enterprise, each business wireline segment has different needs from their provider and those needs are increasingly being met, according to ...

BOSTON--(BUSINESS WIRE)--Eastern Bank is pleased to announce Crime Prevention Security Systems, LLC (CPSS) as a new commercial customer. Founded in 1975 by John Pastore, Founder and President, and his ...