Customer service is one of the most important relationships between a business and its customer, and that was made even more clear during the global pandemic. Though Thankful AI CEO Ted Mico and his ...

Richard Evans could not believe his eyes when he saw his most recent electric bill. "$2136 and some change," he said. "I was kind of shocked because all you see is this bill and it was half-inch high ...

Will reimagine customer engagement and renew core utility meter-to-cash processes for better customer experience, more robust and flexible technology foundation, and reduced total cost of ownership ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. For months we’ve been telling you about Con ...

AKRON, Ohio, Jan. 28, 2025 /PRNewswire/ -- FirstEnergy Corp. (NYSE: FE) electric companies The Illuminating Company and Ohio Edison have been named 2024 Business Customer Champions in a national study ...

Con Edison is seeking state regulatory approval for its proposed infrastructure investments to maintain a reliable electric service and continue fortifying its energy systems, as extreme weather ...

Infosys Ltd has been selected by Consolidated Edison Company (Con Edison), one of the oldest Fortune 500 utility companies serving New York City and surroundings, to digitally transform its customer ...