Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of customers are willing to spend 13 percent more on average ...

The advent of digital marketing has largely transformed the traditional sales process. Marketers have become accustomed to developing funnels that educate leads, address common objections, and offer ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

Effective sales strategies for small businesses are strategies that focus on unique customer needs, by customer segment. A customer orientation to the establishment of sales strategies can enable ...

With sales teams more important than ever, it's essential to stay up to date on sales management topics. Here are 10 blogs to inspire your sales efforts.

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Salesforce today introduced new generative AI workflow tools for Sales ...

As an international call center consultant, I have had the opportunity to travel the world and review many call centres' attempts at moving from a service only environment to a customer-focused ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...