Gil Feig is the Co-Founder and CTO of Merge, a leading unified API platform. Previously, Gil was the Head of Engineering at Untapped. Deciding whether to outsource your customer-facing integrations ...

I just got a letter from my pharmacy, part of a top chain, saying that as part of an audit five months ago they found I had been overcharged by 33 cents, with the check enclosed. I’m sure it’s ...

I hope you don't have this employee in your organization–but if you do, you probably have no idea that they’re there, gleefully alienating customers 9-5. I'm talking about an unfortunate class of ...

The April issue of IndustryWeek featured an article titled "New Celanese Chief Pushes Customer-Facing Strategy." In the story, Celanese Corp. (IW 500/153) CEO Mark Rohr said, "In other words, we're ...

The issue of prestige for frontline service workers (“Want to understand 21st-century power? Look at PizzaExpress”, Opinion, April 7) is critical for the UK’s service economy. Customer-facing staff ...

Retailers stated that in-store, customer-facing technology is “most important” to their organizations, followed by real-time retail and unified commerce. These and other findings were revealed in the ...

Everyone has a morning routine. You wake up, get dressed, have breakfast -- and in the days before COVID-19 -- pack up your bag to leave for the office. Day after day, you pack your bag the same way, ...

Large language models (LLMs), the underlying technology behind generative artificial intelligence, are helping make contact centers much more efficient. But at this point in time, they are not being ...

Exclusive content, detailed data sets, and best-in-class trade insights to rewrite your portfolio for tomorrow. TradeTalks covers CES 2025. Danny Tomsett, CEO of UneeQ Digital Humans, joins Jill ...

From Cooper v. Dolgencorp, LLC, decided Thursday by the Sixth Circuit, in an opinion by Judge Mathis, joined by Judges Moore and Murphy: In 2016, Cooper began working for CCCI as a delivery ...