The biggest development in call center technology in 2006, relative to previous years, is a change in priorities. Rather than focusing on how to make communication more efficient, call centers will ...

To truly give trucking companies the ability to manage their fleets in real time, telematics systems and related technology must move away from generating and delivering raw data to instead focusing ...

How do you get a healthier chicken? Do you weigh it more often, or do you improve the quality of the feed? These questions, once the exclusive domain of agriculture, are now front and center in ...

Petabytes and exabytes, zettabytes and yottabytes -- this is the new vocabulary of the digital age. It's an age in which over 2.5 quintillion bytes of data are created every day -- an age that ...