WAILUKU — When a 911 caller reported a pregnant woman was going into labor at home in Lahaina last year, emergency services dispatchers talked the woman and her boyfriend through the delivery. “Her ...

Dispatchers are the front line in an emergency, but 12 News uncovered troubling and potentially dangerous details from North Shore Public Safety Dispatch Debbie Baumberger says she quit her job as a ...

As the very first of the first responders, 911 dispatchers play a critical role in helping those often calling in their darkest hours. For 27 years, Monterey County native Anna Helms has been a ...

PITTSFIELD — Remaining calm in the midst of chaos is never easy. But it's an essential component in Kristin Keefner's line of work. Keefner is a 911 emergency dispatcher and trainer for the Berkshire ...

FARGO – It's about a quarter to four in the afternoon and phones are beginning to ring at the emergency dispatch center. The 911 calls set themselves apart with their high-pitched trills. This is the ...

ALBUQUERQUE, NM (KRQE) – The Albuquerque Fire Department dispatcher who infamously hung up on a 911 caller is now suing Bernalillo County after losing his new job. Matthew Sanchez quit his job in 2015 ...

PLAINFIELD – The national hiring crisis has extended to the Plainfield Police Department dispatcher’s hub, where roughly 75% of the section’s part-timers have departed. “We like to keep between five ...

WEST PALM BEACH, Fla. — The West Palm Beach Police Department is working to fill multiple openings in its 911 dispatcher department. Dispatchers who currently work there said it's already a stressful ...