PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer service line for help logging back into Facebook. The victims, who asked ...

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TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...