SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...

Genesys AI fuels the future of experiences for organizations across sectors SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today ...

DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Bancolombia as the Customer Experience (CX) Mover (Partner) winner for the Best Cloud ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience NASHVILLE, Tenn., September 09, 2025--(BUSINESS ...

CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...

New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to act in sync, automate workflows and deliver results NASHVILLE, Tenn., ...

Genesys, a global cloud provider in experience orchestration, is offering GCXNow, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a ...

DUBAI– Genesys®, a global cloud leader in AI-powered experience orchestration, has announced the United Arab Emirates (UAE) as its latest full-service Genesys Cloud CX® region. The launch means local ...

Genesys Cloud CX is a Contact Center as a Service (CCaaS) platform delivered through a cloud-native architecture. It provides core contact center functionality alongside tools for digital engagement, ...