Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. While my expertise is in customer service and CX, I was ...

For decades, MBA programs, leadership trainings, and consultancies have told us that effective leaders share a set of “essential competencies.” You know the lists: empathy, strategic vision, humility, ...

A decade ago, I spearheaded my organization’s strategic expansion into a new Eurasian market. Almost immediately, it became evident that our conventional playbook was inadequate. Success in this ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. Modern leadership demands a significant shift, with 94% of ...

Great leadership is the backbone of any successful business or organization. While some great leaders are born with specific qualities, others must learn over a lifetime. The good news is that while ...

When many people think of great leaders, they may think about the way they were able to command a room or take decisive action amid chaos or struggle. And while these traits are certainly worth ...

A team is only as great as its leader. Discover the core traits of effective leaders that you should be striving for. Great leaders inspire teams through visionary thinking, empathy, emotional ...

If you’re an aspiring leader, this episode is for you. How can you tell if you’re on your company’s leadership fast track? Jay Conger, a leadership professor at Claremont McKenna College, notes that ...

That’s why recognizing the clues is critical. Below are seven characteristics of bad leadership every employee — and leader — should watch for. 1. Hiding Behind Screens Instead of Facing People In ...