Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

When you buy through links on our articles, Future and its syndication partners may earn a commission. Credit: Al Drago/Bloomberg via Getty Images If you're the kind of online shopper who regularly ...

Finalized last year, the U.S. Federal Trade Commission’s (FTC) Final Rule on the Use of Consumer Reviews and Testimonials (the “Final Rule”) principally addresses the sale, purchase, and publication ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Los Angeles-based Fashion Nova will be required to pay $4.2 million to settle allegations it blocked negative reviews of its products from being posted to its website, the Federal Trade Commission ...

Most Walmart customers are big fans of the Mainstays decorative votive candleholder. They love how easily tea light candles fit into it, the candleholder’s ability to have florals worked in and how ...

Fashion Nova blocked negative reviews from appearing on its website, federal authorities said. Now, the fast-fashion retailer owes nearly $2.4 million in refunds. The Federal Trade Commission on ...