Hundreds of five-star reviews poured in for a Salt Lake City business after its support for anti-ICE protesters last week ...

A wedding vendor customer claimed the contract she signed prohibited her from leaving a bad review in what was likely an ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Jack Black may be one of his generation's most beloved comedic actors, but that doesn't mean bad reviews don't get to him. The "A Minecraft Movie" and "Kung Fu Panda" star stopped by the podcast "Fly ...

TEMPE, AZ (AZFamily) — A longtime East Valley restaurant is getting peppered with negative reviews it doesn’t deserve. It’s part of a complicated story involving celebrity chef Gordon Ramsay and two ...

Google has deleted and blocked negative user reviews on Google Maps of the renaming of the Gulf of Mexico to the Gulf of America. According to Forbes, a Google spokesperson “tacitly admitted” that the ...

Prompt and strategic responses to negative online content can mitigate brand damage and control the narrative. Using social monitoring and listening tools allows companies to address brand mentions ...

Darron Cardosa is a food service professional with over 30 years of restaurant experience. He has written more than 1,500 articles and blog posts about the hospitality industry, including for Food & ...