Google placed well ahead of its Internet search competitors in a recent customer-satisfaction survey, another advantage for the runaway market leader. The University of Michigan American Customer ...

On an annual basis the University of Michigan puts out the American Customer Satisfaction Index (ACSI) E-Business report, sponsored and administered by Foresee Results. Among the things the index ...

There’s a mystery surrounding the latest customer satisfaction numbers released by ForeSee Results (for the American Customer Satisfaction Index [ACSI]). Published late last night, they indicate the ...

An independent study finds that AI boosts search satisfaction. Google leads, but competitors gain. Social media also sees modest improvements. AI-enhanced search features are reportedly boosting user ...

In a world of digital-first customer service, time is precious. The expected experience for many customers today is a rapid—instantaneous, really—response that delivers accurate and relevant ...

Click-through rate (CTR) has historically been an important factor in gauging the quality of results in information retrieval tasks - and search is no exception. But to truly understand how Google ...