Q: I recently bought tickets for a Nikki Glaser show through StubHub. When the event was rescheduled, I received an offer for a refund from the ticket promoter, which I accepted. I never got the money ...

PHILADELPHIA (WPVI) -- The Action News Troubleshooters helped a family get a refund after they said they sold their Philadelphia Eagles tickets on StubHub for hundreds of dollars, but didn't get paid.

Q: I bought San Jose Sharks tickets through StubHub for $375 but couldn’t access them because of a recurring error. StubHub blamed Ticketmaster, and vice versa. I ...

A StubHub customer accepts a refund offer for a rescheduled show, but the $331 is sent to the original ticket seller. StubHub refuses to refund the customer, blames its resale policy, and even claims ...