Listen to the column Symantec simplifies support, or visit our Podcast Center to hear more by James Gaskin. You probably remember that Symantec gobbled up Veritas last year, but little changed.

Symantec has admitted it's falling down on customer support for its email archiving product. The security services provider has been experiencing difficulties in support for Enterprise Vault, a data ...

Symantec this month will begin outsourcing its customer support to India. Around the same time, the company will also ship updated CDs for its discontinued version of Norton's Utilities for the ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Symantec issued a report on Aug. 3 revealing that ...

Add or Remove Programs entry for Symantec Technical Support Web Controls. This program is for enhancing online support functions for Symantec products.