For years, Zendesk has provided tools and services that helped companies engage customers, but largely from after something has gone wrong or when a problem has been identified. It was only in October ...

Software-as-a-service provider Zendesk (NYSE: ZEN) reported its second-quarter results after the market closed on Aug. 3. Customer gains drove revenue growth, with the addition of larger customers ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

The cloud-based customer service platform vendor Zendesk on Wednesday rolled out two new products, as well as a redesigned company logo and brand, all aimed at helping businesses take a more proactive ...

Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically ...

“RightNow customers realize that they have been trapped in an expensive, outdated solution,” said Mikkel Svane, Zendesk's CEO. “In this day and age it is surprising to see software that is limited to ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Zendesk, best known for its namesake cloud customer ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

Zendesk says access occurred in 2016 and that only a small percentage of customers were impacted. Cloud-based customer service company Zendesk notified customers that account information for 10,000 ...