If you ask the average American citizen to cite organizations that embody innovation and remarkable customer experiences, Apple, Google, and Amazon are far more likely to be named than the U.S.

It’s no secret that this country is politically polarized, and with this divisiveness comes a lack of trust in government — especially at the federal level. Constituent trust in government grows, ...

Major shifts are happening in front of our eyes. The COVID-19 pandemic upended government processes and everyday lives. Though most cities and states are well on their way to reopening, some shifts ...

Nearly 45 years ago, I paid a visit to a fertilizer plant in Chengju, South Korea. The low-slung, dingy gray facility had been built with U.S. assistance a quarter of a century earlier. The equipment ...

What’s it like to develop a new technology and partner with the government to solve a massive public health crisis? In early 2020, I was just starting a new job as president at a little-known ...

Flint. What is it about this unfolding tragedy that is so painfully compelling? How is it that so many people at so many levels of government did not do nearly enough to protect the public, especially ...

The coronavirus has dramatically altered the work environment. Across the nation, in government and in the private sector, tens of millions of employees are now working remotely full-time. Many ...

The recent U.S. government shutdown in late 2025 left approximately 800,000 federal workers without pay, affecting agencies like the Department of Defense and IRS. This 16-day halt highlighted the ...

Former GDS director Paul Shetler is now pioneering the Australian government's work on digital transformation, with lessons learned from his UK experience helping to shape thinking. Our job is to ...

Kevin Cucuel is a Business Development Manager for State and Local Government at CDW-G. With a passion for technology and customer service, Kevin focuses on aligning CDW's strengths to our customer's ...

The Institute for Government has published a report that indicates the government is in danger of drawing false lessons from the sharing of data during the Covid-19 pandemic. The report notes that the ...