Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

The fate of a Linux visionary who is charged with murder will be decided in a trial starting Tuesday in Oakland, Calif. Meanwhile, the fate of the file system he created remains left in the hands of ...

In the ever-crowded CRM market, vendors must differentiate themselves to stand out from competitors. Pipeliner CRM founder and CEO Nikolaus Kimla tested that principle when he was forced to rebuild ...

Next-generation CRM solutions prioritise data security, ensuring customer trust and compliance while managing sensitive ...

If you’ve been thinking that CRM software could really boost your company but the cost and complexity has you in a holding pattern, then consider the latest news from Concursive, a company known for ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Open source products like the ones included in Das' list mostly ...

The rise of open source CRM platforms in recent years reflects a major shift in how businesses approach customer relationship management. Small and medium enterprises are looking for systems that ...

Managing customer relationships in the cutthroat business world of today involves more than just keeping contact lists up to date. Every interaction yields insightful information that can increase ...

Customer relationship management (CRM) software is a set of tools that help businesses track and manage customer interactions. The best CRM software can help businesses to better understand their ...

I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for ...