RDI’s suite of AI tools helps you deliver faster, more personalized customer experiences, without adding headcount. From automation to insights, each solution is built to enhance performance and scale …

At RDI, she fuels growth by building proprietary AI tools, shaping brand strategy, and delivering solutions that work for both clients and employees. She’s known for transforming big ideas into scalable …

RDI delivers the right-sized support for seasonal spikes, rapid growth, or channel expansion all while preserving your brand standards and KPIs. Whether you need 20 agents or 2,000, we scale without …

January 2023—RDI received the 2023 Pillar Award for Community Service, which recognizes for-profit businesses that invest their time and financial resources […]

RDI blends human insight with AI-powered automation to create seamless, scalable service that still feels personal. Whether you’re solving complex issues or handling everyday interactions, we make it …

RDI was recognized as a Top Workplace based on direct employee feedback, highlighting a culture built on trust, engagement, and a strong commitment to employee experience.

Founded in 1978 in Cincinnati, OH, RDI continues to grow, with 11 domestic and near-shore locations and more than 3,500 in-house and work-from-home employees. Our four award-winning brands are …

Discover careers at RDI where growth, flexibility, and belonging come together. Learn well, earn well, and live well with a company that puts people first.

Once these tools were in place to begin collecting data, RDI’s speech analysis team performed an initial review of speech indicators to identify areas of customer satisfaction and dissatisfaction, which …

RDI streamlines time-intensive workflows including check scanning, claims processing, and policy support so your team can focus on high-value work. While handling your back office support, we help …